Return Policy for eBooks
EBooks cannot be returned and then re-sold in the same way as printed books. When an eBook is downloaded, Universitybooks NG.com must pay the book publisher and author, irrespective of what happens – even if we were to grant a refund to the customer. Because of this, we are not able to offer refunds on eBook downloads.
Anytime you encounter problems with your download, it can be quickly solved when you contact our customer support team. You should contact us if you’ve gotten an error message or if you suspect a problem with the eBook file itself and we will work to resolve the issue. If you can’t find a solution there, please contact us for additional help.
Return Policy for Physical Products
Purchases of physical products (eReaders, tablets, and accessories) can be returned within 14 days of receipt if the product and its packaging show no signs of use or wear. Please note: no refund will be provided and your item will not be returned if you return it without contacting us first. Shipping costs are non-refundable.
If you have any questions about eReader devices, please ask us before you order.